FREE SHIPPING ON ORDERS OVER $25 | SATISFACTION GUARANTEED

Frequently Asked Questions

Shipping & Returns

WHAT IS YOUR RETURN POLICY?

We want you to love your Reflekt Skincare purchase, so if you are not totally satisfied, please send an email to hi@reflektskincare.com and we will provide a return authorization and mailing information. We will happily refund your account for the full amount of your purchase.

WHERE DO YOU SHIP?

We currently ship anywhere in the United States.

DO YOU OFFER FREE SHIPPING?

Yes! We provide free standard ground shipping on orders over $25.

WHEN WILL MY ORDER ARRIVE?

Standard ground shipping arrives approximately 4-5 business days after your order is processed.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Log in to your account and go to the Orders tab. This is where you can see all your shipping and tracking information.

I HAVEN'T RECEIVED MY PACKAGE. WHAT SHOULD I DO?

You can use the tracking information from your Account in the Orders section to locate your package. If that doesn’t work, email us at hi@reflektskincare.com and we will track it down for you.

WHAT IF I RECEIVE THE WRONG PRODUCT?

We apologize for this inconvenience and take full responsibility for this mistake! Email us at hi@reflektskincare.com and we will get you the right product as soon as possible.

Asked & Answered

I WAS TOLD I SHOULD ONLY EXFOLIATE 1X A WEEK. CAN I REALLY USE REFLEKT 1 2X A DAY?

Yes! While most exfoliants are harsh and meant to be used as an occasional treatment, Reflekt 1 is a pioneering product and is intended as a twice-daily regimen. Our gentle all-natural bead and other good-for-you ingredients will nurture and hydrate your complexion with each use— we promise.

WHAT HAPPENS IF I ONLY USE REFLEKT 1 ONCE A DAY?

Nothing bad, but you won’t reap the full benefits. To get optimal results, it’s meant to be used twice daily. Trust us on this.

IS REFLEKT 1 CONSIDERED "CLEAN BEAUTY"?

Reflekt 1 is both clean and nontoxic. It is completely free of parabens, sulfates, and toxic ingredients.

IS REFLEKT 1 VEGAN?

Yes! Reflekt 1 is vegan, 100% cruelty-free, and never, ever tested on animals.

CAN I USE REFLEKT 1 IF I HAVE SENSITIVE SKIN?

Absolutely. Even the most sensitive skin types have no adverse reaction to this gentle product.

IS REFLEKT 1 SUITABLE FOR MATURE SKIN?

Yes—Reflekt 1 is effective from adolescence through maturation, for men and women. It actually helps to prevent wrinkles from forming, and to reduce dark spots and even skin tone.

IS REFLEKT 1 SAFE TO USE IF I HAVE ROSACEA?

Not only is it safe, it actually helps with rosacea, as constant hydration is the key to managing this chronic condition.

SHOULD I USE REFLEKT 1 BEFORE OR AFTER SHAVING?

Before. Exfoliating is the secret to a close shave.

I DON’T LIKE PERFUMEY PRODUCTS—WHAT DOES REFLEKT 1 SMELL LIKE?

Fear not—Reflekt’s gender-neutral scent is light, clean, and fresh. Smells like self-care to us!

HOW DOES THE DISPENSER CAP WORK?

Our twist-and-lock dispenser makes it easy to get the clean you want without the mess. Simply twist the (attached) lid and squeeze the bottle to dispense. Click back to lock.

CAN I PACK REFLEKT 1 IN MY CARRY-ON BAG WHEN TRAVELING BY AIR?

Yes! Our travel-size bottle is TSA-approved so you can enjoy Reflekt 1 wherever you go.

Have a question we haven't answered here? Send us an email to hi@reflektskincare.com. Take care!