Shipping & Returns
What is your return policy?
We want you to love your Reflekt purchase, so if you are not totally satisfied, please send an email to email@example.com. Returns are accepted up to 14 days after your items have been delivered. Once we've received your return, we will process a refund to your original form of payment. Please note: we do not cover the cost of return shipping.
Where do you ship?
We currently ship anywhere within the United States.
Do you offer free shipping?
We provide free standard ground shipping on orders over $50.
When will my order arrive?
Standard ground shipping arrives approximately 4-5 business days after your order is processed.
How can I check the status of my order?
Log in to your account and go to the Orders tab. This is where you can see all of your shipping and tracking information.
I haven't received my package. What should I do?
You can use the tracking information from your Account in the Orders section to locate your package. If that doesn't work, email us at firstname.lastname@example.org and we will track it down for you.
What if I receive the wrong product?
We apologize for this inconvenience and take full responsiblity for this mistake! Email us at email@example.com and we will get you the right product as soon as possible.
Asked & Answered
I was told I should only exfoliate 1x a week. Can I really use Reflekt 2x a day?
Yes! While most exfoliants are harsh and meant to be used as an occasional treatment, Reflekt 1 is a pioneering product intended for twice-daily use. Our gentle, all-natural jojoba beads and powerful ingredients will nurture and hydrate your complexion with each use — we promise.
What happens if I only use Reflekt once a day?
You'll see results, but it’s meant to be used twice daily to reap the full benefits. Trust us on this.
Is Reflekt considered "clean"?
Reflekt is both clean and non-toxic. It is completely free of parabens, sulfates, and toxins, and adheres to the strictest clean ingredient regulations and standards.
Are Reflekt products vegan?
Yes! Every Reflekt formula is vegan, 100% cruelty-free, and never, ever tested on animals.
Is Reflekt suitable for mature skin?
Yes! Reflekt is effective from adolescence onwards, for men and women. It will address fine lines and wrinkles, reduce dark spots, and even skin tone.
Can I use Reflekt 1 if I have sensitive skin?
Absolutely. Even the most sensitive skin types have no adverse reaction to this gentle product.
Is Reflekt 1 safe to use if I have rosacea?
Not only is it safe, it actually helps with rosacea, as constant hydration is the key to managing this chronic condition.
Should I use Reflekt 1 before or after shaving?
Before. Exfoliating is the secret to a close shave.
I don't like perfumey products—what does Reflekt 1 smell like?
Fear not. Reflekt’s gender-neutral scent is light, clean, fresh, and appealing to even the most fragrance-averse.
How does Reflekt 1's dispenser cap work?
Our twist-and-lock dispenser makes it easy to get the clean you want without the mess. Simply twist the (attached) lid and squeeze the bottle to dispense. Click back to lock.
Can I pack Reflekt 1 in my carry-on bag when traveling by air?
Yes! Our travel-size bottle is TSA-approved so you can enjoy Reflekt 1 wherever you go.
Do you have an affiliate program?
Are you a retailer interested in stocking Reflekt?
For information about opening a wholesale account please contact firstname.lastname@example.org.
Have a question we haven't answered here?
Email us at email@example.com and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).